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FAQs
The answers to your questions
Can you provide details on the cancellation policy?
At Hollywood Pictures, we understand that plans can change. We strive to be as flexible as possible when accommodating our clients' needs while ensuring we provide the best service to everyone.
Cancellations made less than 2 days before the scheduled session date are not eligible for a refund. This policy is in place to ensure that Hollywood Pictures can manage its scheduling and resources effectively, providing the best possible service to all clients.
How long does it take to receive my pictures?
Expect your files within 5-7 business days. Following this period, you will receive a link to access your gallery and download the files.
How is the photo shoot location being selected?
Depending on the service location selected when booking, our team of professional photographers has the responsibility to determinate the best spot for your photo session. However if you have any preferences, please do not hesitate to discuss them with us.
Can I reschedule my session?
Yes.Clients are permitted to reschedule their session once, at no additional cost, within the year of the original booking date. This allows for flexibility in case of unforeseen circumstances or changes in availability.
What should I do if my outdoor photo session is affected by unfavorable weather conditions?
In the event that adverse weather conditions prevent the session from taking place as scheduled, Hollywood Pictures offers clients two options:
1.A full refund of all payments made.
2.Rescheduling the outdoor session to a new date(within a year from the original date) at no additional cost.
The decision to cancel or proceed will be made collaboratively with the client, based on weather forecasts and conditions, at least 2 hours before the session time.